How to Manage Group Bookings? Zero Error Guide

Group bookings have high revenue but also high operational risk. Running 28 separate processes for 28 people is a source of error; it is correct to manage them via a single "group container".

Group Container Logic

The group should be a single booking record; a guest list should be kept inside it. Adult/child/infant categories should be separate, and their prices calculated separately. Divided payment of the total amount (advance + remaining) should be supported.

Guest List (Manifest)

Name, ID/passport, and date of birth lists might be mandatory for the coast guard or police before departure. The customer should be able to fill this list via a WhatsApp link; constant email correspondence should end.

Payment Plan

30% advance, 70% remaining before departure. The cancellation tier might be different for the group; the contract must be written clearly.

Check-in Speed

Instead of a single QR code for the group, generate separate QRs per guest. Check-in finishes in seconds, and missing people are seen with one click.

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How is the guest list form sent?

Smartur sends an automatic link upon booking confirmation. The customer fills out the form, and the system automatically processes it into the manifest.

How is the group discount defined?

A discount rule is defined according to the number of people tier (e.g., 10+ people 5%, 20+ people 10%). The system performs the calculation.