How to Write a Booking Cancellation Policy? Free Template

If a cancellation policy is well written, it preserves the customer relationship; if poorly written, it loses both reputation and money. The most common mistake we see in the sector: the policy doesn't exist or it sits in hidden places on the website.

6 Basic Components

1. Tier: 100% refund T-7+ days before, 50% between T-3 and T-7, no refund under T-3.
2. Weather: 100% refund or free transfer to another date for cancellations caused by the operator.
3. No-show: No refund right for late-arriving customers.
4. Transfer right: Can be transferred to another date within the next season.
5. Payment method: Refund with the same method, within 5-10 business days.
6. Dispute: Communication and complaint path must be clearly written.

Sample Text (Turkish)

Automation in the System

A self-service flow where the customer can press the "refund" button reduces call center load by 70%. The system knows the policy, automatically calculates the tier, and initiates the payment refund.

Where is the Limit to Flexibility?

Defining exceptions for a regular customer, someone who returns after bad weather, or a VIP group is good practice. Enter this exception into the system as an operator note; you will know what you did later.

Sıkça Sorulan Sorular

What duration should I legally set?

In Turkish consumer law, there is a 14-day right of withdrawal for package tours, but this right may be restricted for certain exceptions (tourism, entertainment). Consult a lawyer for details.

Is there a different policy for foreign customers?

Yes, but it is not recommended. Fairness in the policy internationally works in TripAdvisor reviews.