Does the bot answer post comments or story replies?

The usage supported on this page is the tracking of Instagram DM messages; support for comments and story replies is not guaranteed.

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Tracking Incoming Messages with Instagram DM Bot

A guide on tracking Instagram DM messages from the Smartur panel and directing customers to booking steps.

By Smartur Ekibi · March 14, 2026 · 6 min read

Instagram is a branding platform for tour operators — but it's also strong as a sales channel. Without a DM bot, it is impossible to catch up with hundreds of incoming messages.

Instagram Bot Types

Incoming DM messages: Track DM texts and images when the Meta account and necessary permissions are configured.
Keyword bot: Automatic reply to words like "price", "booking".
Booking direction: Direct the customer to relevant activity information and booking steps.

Most Practical Flow: From DM to WhatsApp

Reply to questions coming via Instagram DM and direct the customer to your business's booking steps. Usable flow depends on the configuration of the Meta account and necessary permissions.

Setup Requirements

Instagram Business or Creator account.
Account must be connected to a Facebook page.
Authorization must be given via Meta App ID.

Content + Bot Synergy

CTA of "Write PRICE in DM to learn the price" on Reels + bot automatic price + WhatsApp link = highest converting Instagram marketing flow.

Sıkça Sorulan Sorular

How does the Instagram connection work?: Usage depends on the configuration of the Meta account and necessary permissions.
Does the bot answer post comments or story replies?: The usage supported on this page is the tracking of Instagram DM messages; support for comments and story replies is not guaranteed.