b2b

Working with Partner Agencies: Balance Tracking and Dispute Resolution

How to set up partner agency balance tracking, account reconciliation, dispute resolution, and transparent reporting?

By Aylin Kara · · 6 min read

Balance disputes break B2B relationships the fastest. Establishing a transparent balance flow protects both time and reputation.

Transparent Balance Flow

Every sale, cancellation, commission, and payment is listed in a single flow. Agencies can view and download their account transactions from their own panel.

Reconciliation Process

  1. The system automatically generates a statement of account on the 1st of every month.
  2. The agency approves or notifies of its objection through the system.
  3. If there is an objection, relevant booking records are shared.
  4. An agreement is reached, and payment is triggered.

Commonly Experienced Disputes

  • No-show commission: The customer didn't come, is there a commission? Must be clearly written in the contract.
  • Cancellation commission: Commission distribution for late cancellation penalties.
  • Upselling: The customer bought a more expensive package in the field, how is the commission calculated?

Sıkça Sorulan Sorular

Do I open a credit limit for an agency?
Yes, for a reliable long-term partner. Smartur defines the credit limit in the system and warns when it is exceeded.