Frequently asked questions
Answers to common questions about Smartur plans and product features.
Frequently Asked Questions
How long does Smartur setup take?
Plans list a one-business-day setup time. Business-specific account and integration steps may affect the timeline.
Does Smartur include an orientation or training meeting?
Every plan includes a free one-hour product orientation meeting.
What is the difference between monthly and annual pricing?
The monthly view is a display reference only. New memberships are for 12 months, paid in advance, and renew annually.
Does the 25% first-year discount also apply at renewal?
No. The 25% campaign discount applies only to the first 12-month term; renewals use the regular annual USD price converted at the current rate.
Are setup and product orientation included?
The plans list a one-business-day setup time. Every plan includes a free one-hour product orientation meeting.
Which Smartur plan is right for my business?
Compare activity and user limits, package-tour needs, and included features on the plan comparison page. Contact the team if you need help confirming the right scope.
Which workflows does Smartur support for tour and activity businesses?
Smartur supports bookings, calendars and capacity tracking, as well as customer communication, digital tickets, sales-channel reporting, and partner-agency workflows.
Is Smartur a full accounting system or a general CRM?
No. Its finance screens cover income and expense records, booking collections, and agency-account tracking; Smartur is not positioned as full accounting software or a general-purpose CRM.
Which virtual POS providers are supported?
Smartur supports QNB Virtual POS, iyzico, and Tosta. Availability depends on your provider account and setup requirements.
Does the Smartur WhatsApp bot send the first message?
No. The bot replies after a customer messages the business's WhatsApp number; it does not initiate the conversation.
Which languages does the WhatsApp bot support?
The WhatsApp bot detects and replies in Turkish and English.
Can the WhatsApp bot complete a booking on its own?
It answers customer questions and guides customers through the business's configured booking steps. Available actions depend on the business setup and booking flow.
What is required to use Instagram DM features?
The Instagram account must be configured with a Meta account and the required permissions. Access depends on Meta account settings.
What does Smartur do with Instagram messages?
When the required permissions are in place, incoming DM text and images can be followed in the Smartur panel, and customers can be guided to booking steps.
Can I customize my business website with Smartur?
Yes. You can edit the website's brand appearance, pages, and content from the Smartur panel.
Which languages does AI website-content translation support?
AI translation for website content supports English. It is not offered as automatic translation into every language.
Which currencies can the website display?
Website settings can display TRY, EUR, USD, or GBP. The business manages the currency settings.
How are Smartur digital tickets delivered to customers?
Tickets can be downloaded as PDFs and sent to customers by email. Web tickets can be opened with a QR code.
What does the QR code on a digital ticket do?
The QR code opens the related booking ticket or tracking page, making booking details accessible on a phone.
Who is Smartur Marketplace for?
Marketplace is a B2B channel for tour and activity businesses to share activities and available capacity with business partners and agencies.
Can Marketplace requests be connected to operations?
Yes. Bookings and requests in the Marketplace workflow can be connected to Smartur's operations calendar and capacity records.
Which daily workflows does Smartur support for tour operators?
Tour operators can follow bookings, capacity, vehicle and guide assignments, customer communication, and digital-ticket workflows in one operations flow.
Can I track bookings received from agencies in Smartur?
Yes. You can track bookings from partner agencies and sales channels together with connected capacity information.
Can Smartur track sessions and capacity for activity venues?
Yes. Activity businesses can track dates, time slots, bookings, and participant capacity in the calendar.
Can activity bookings and collections be followed together?
Bookings and capacity are tracked in the operations flow, while related collection records can be viewed in the finance screens.