Manage Instagram customer messages
Connect your Instagram account with the required Meta permissions to follow incoming messages and support booking conversations.
Frequently Asked Questions
What is required to use Instagram DM features?
The Instagram account must be configured with a Meta account and the required permissions. Access depends on Meta account settings.
What does Smartur do with Instagram messages?
When the required permissions are in place, incoming DM text and images can be followed in the Smartur panel, and customers can be guided to booking steps.